Win your complaint without the slog.
Tell Grype who's let you down. It works out your rights, writes the letter, and runs the whole case — chasing, pushing back and escalating — with you approving the key moves.
Four steps. You stay in control.
You talk
Describe what went wrong in plain English. No jargon, no forms.
Grype sizes it up
Which rules apply, which ombudsman covers your complaint.
Writes & sends
A firm, rule-citing letter — you approve every word before it goes.
Runs your case
Reads replies and acts: chases, pushes back, brings offers, escalates.
Cases like yours have often done better at the ombudsman. Your call.
It doesn't just write —
it runs the case.
Grype reads every reply and makes the next move: chasing the moment a deadline passes, pushing back when you're fobbed off, and bringing real offers to you with a recommendation drawn from similar resolved cases.
You have a legal right to be put right.
Most people never use it. Grype runs the whole process for you — and explains your rights, but never pretends to be a lawyer.
Money back
Refunds and goodwill where you've been overcharged or let down.
Compensation
Payments for missed appointments, outages and poor service.
Put right
Charges waived, errors fixed, a proper apology on record.
Outcomes depend on your case.
Start with a professional complaint.
Upgrade when you want it handled.
A complete, regulator-grade complaint — ready for you to send.
- Professionally prepared complaint
- Plain-English guide to your rights
- You send & chase it yourself
Grype runs the whole case for you, end to end.
- Sends & chases automatically
- Reads replies, brings offers to you
- Escalates to the ombudsman
- Unlimited complaints
Cancel anytime · prepared with AI assistance, not legal advice